Security Privacy & Cookies Policy
This Privacy Policy regulates the use by Base-Flow Systems of the information you provide when using the website. It is to be read in conjunction with the terms and conditions of use of the site.


Base-Flow Systems is committed to the online privacy of all its users. This policy statement is designed to give a clear explanation of Base-Flow Systems’s data processing practices. Base-Flow Systems will be the data controller of any personal data that you submit when you register as a customer on the website.


In order to provide users with a personalised and valuable service, we operate a voluntary registration process. During registration a user is required to give their contact information.


Information that we will collect
We collect all the information necessary to fulfil your order including your name, company, telephone, your email address and delivery address.


What we will do with the information we gather
We require this information to understand your needs and provide you with a better service and in particular for the following reasons:


  • Processing your order
  • For registration purposes if you open an account
  • Internal record keeping
  • To improve our products and services
  • Our representatives may follow up, either by e-mail, phone or fax to people who have purchased goods from our site as part of our customer care procedures


We may periodically send promotional e-mail about new products, special offers or other information, which we think you may find interesting using the email address, which you have provided. From time to time, we may also use your information to contact you for market research purposes.


We may contact you by email, phone or post, unless you have registered with the appropriate preference service or have indicated your desire to opt-out of any or all of these channels either during the registration process or by contacting us subsequently on the contact details set out below.

Base-Flow Systems will use its best endeavours to protect the information you provide. Access to your information is restricted in our offices. Only employees who need the information to perform a specific job are granted access to personally identifiable information. The servers that we store personally identifiable information on are kept in a secure environment.


To help us keep this information confidential you should

  • Keep your password secret.
  • Never distribute the URL’s for pages that you have looked at while logged in as a registered customer.
  • Who we share the information with, and your choices.
  • When you use this site and have not advised us to the contrary, you are agreeing that we may use your personal information for the purposes set out in this policy statement.
  • We will not sell, distribute or lease your personal information to third parties other than our subsidiaries, affiliates or parent companies unless we have your permission or are required by law. We will not release your personal information to our authorised direct marketing agents unless you tell us that you do not wish this to happen.


If you have not previously objected to us using your personal information for direct marketing purposes, you may change you mind at any time be writing to or emailing us. This website is operated by Base-Flow Systems.


Whats is a Cookie?
A cookie is a small text file stored on your computer when you visit certain web pages. A cookie helps analyse web traffic or lets web site operators know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. Cookies do not contain personally identifiable information such as your home address, telephone number or credit card details. By using our website, you are agreeing to our Privacy and Cookies Policies and consent to the use of cookies by us as described in these policies.

What cookies do we use?
You can find more information about the individual cookies we use and the purposes for which we use them in the table below. We use the following terminology:


Session cookies – only last for the duration of your browsing session on the website. Your web browser would normally delete these when you close the browser.


Persistent cookies – these last longer than the browser session e.g. if you log into a website and then return to the website some days later, the website knows who you are and displays a welcome message to you. Persistent cookies enable this to happen.


First party cookies – these are set by us


Third party cookies – you may notice some cookies that aren’t related to us. If you go on to a web page that contains embedded content, for example from YouTube, you may be sent cookies from these websites. We don’t control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.